
DeskhandAI customer support agent
An agent that answers from approved documentation, performs account actions within strict limits and hands over cleanly to people.
Target outcomes
- 50%
- automated resolution goal
- 95%
- evaluation accuracy bar
We build AI agents that read your documents, use your tools and complete multi-step tasks, with the evaluations, permissions and human checkpoints a real business needs.
AI Agent Development
What you receive
A demo agent takes an afternoon. A production agent has to behave predictably when inputs are odd, tools fail or someone tries to manipulate it. Most of our effort goes into that second part: evaluations, permissions, observability and graceful handoff to a person.
We start with one narrow, measurable workflow and expand from there. Agents get the minimum access they need, high-impact actions require approval, and every decision is logged so you can see exactly what happened and why.
Agents that plan and carry out multi-step work across your business systems.
Grounded answers, real account actions and clean escalation to your human team.
Permission-aware retrieval over your documents with citations users can check.
Secure connections to CRMs, databases and internal APIs through scoped tools.
Regression suites using real examples, run before every prompt or model change.
Prompt-injection defences, approval gates, usage limits and complete audit logs.
We pick one workflow with clear value and define what success means numerically.
A test set from real examples is built before the agent, setting the quality bar.
Tools, permissions and human checkpoints are designed in, not added at the end.
Shadow mode, then limited release, with monitoring of cost, quality and escalations.
Tools and platforms
The things founders and leadership teams actually ask us, with honest answers. Anything else, we’re one message away.
Ask your own questionNo agent is perfect, so we design for that. Agents get limited permissions, irreversible actions need human approval, evaluations catch regressions, and low-confidence cases are escalated to a person.
Book a free consultation. We’ll scope your project, pressure-test the plan and give you an honest estimate, with no commitment required.