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Mobile App

Tideway: Ferry booking app and operations board

A booking app for passengers and a live capacity board for port staff, built to stay dependable when sailings change at short notice.

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Sector
Travel & Transport
Typical client
Island ferry operator serving passengers and vehicles
Typical timeline
22 weeks
Typical team
5 engineers, 1 designer
Ferry booking app with live sailings, passes and disruption alerts
Operations board showing passenger and vehicle capacity by sailing
Network performance across bookings, revenue and punctuality

About this project

Ferry operators run on tight margins and changeable weather. Passengers need to know whether a sailing is running, while port staff juggle vehicle deck limits and last-minute changes.

Tideway gives travellers a simple way to book, store passes and receive disruption alerts. Staff work from a live capacity board, so rebooking after a cancellation takes minutes.

Objectives

  • Move bookings from phone and port desks to self-service
  • Tell passengers about disruption before they travel to the port
  • Give port staff one live view of passenger and vehicle capacity

What’s delivered

  • iOS and Android booking app with saved vehicles and passes
  • Live sailing availability with vehicle-deck capacity rules
  • Disruption alerts by push, SMS and email
  • Staff board for boarding, capacity and manifests
  • Payment, refund and rebooking flows

Target outcomes

70%

target share of bookings on mobile

<3 min

booking time goal

100%

disruption notices sent automatically

-40%

target call volume at peak

Technology

  • Flutter
  • Node.js
  • PostgreSQL
  • Stripe
  • Firebase

Services involved

More work like this

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